Introduction
Welcome to Apartmani Šurbek. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://apartmani-surbek.com/.
Personal Data We Collect
When you interact with our website, we may collect the following personal data:
Contact Information: Such as your name, email address, and phone number when you fill out our contact form or make a booking inquiry.
Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on the site.
Cookies and Tracking Technologies: Data collected through cookies and similar technologies.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to your inquiries and provide customer support.
To process bookings and manage reservations.
To analyze website traffic and improve our website’s performance using Google Analytics.
To deliver personalized advertisements through Google Ads.
To comply with legal obligations and protect our legal rights.
Legal Basis for Processing
Our legal grounds for processing your personal data include:
Consent: For sending marketing communications and using non-essential cookies.
Contractual Necessity: To fulfil our obligations when you make a booking or inquiry.
Legitimate Interests: To analyze and improve our website’s performance and user experience.
Legal Obligation: To comply with applicable laws and regulations.
Sharing Your Personal Data
We may share your personal data with:
Service Providers: Such as Google Analytics and Google Ads for analytics and advertising purposes.
Consent Management Platform: CookieYes, which manages user consents for cookies and tracking technologies.
Legal Authorities: When required by law or to protect our legal rights.
International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are conducted in compliance with applicable data protection laws, including the use of Standard Contractual Clauses approved by the European Commission.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Since this website does not have a user login system, and Google Analytics collects only aggregated and technical data (without directly identifying individuals), your rights primarily apply to the following:
Right to Consent and Its Withdrawal
You have the right to give and withdraw your consent at any time for the use of non-essential cookies (e.g., Google Analytics, Google Ads). By withdrawing consent, you prevent the further storage and processing of such cookies during your browsing. You can manage this through our CookieYes platform.
Right to Information
Although Google Analytics stores only anonymized visit data (IP addresses are truncated, with no user accounts), you have the right to know what types of cookies and tools we use and for what purposes. This information is always available in this Privacy Policy and our Cookie Policy.
Right to Object
If you do not want your data (even if technical and anonymous) to be processed for analytics or advertising purposes, you may refuse it through cookie settings or by installing appropriate browser add-ons (e.g., Google Analytics Opt-out Browser Add-on).
Right to Erasure or Restriction
Since we do not store personal data tied to your identity (no registrations, logins, or external user databases), we do not hold and cannot delete “your” individual records—Google Analytics only logs aggregated statistics. However, if you have submitted personal data to us via the contact form (such as your name, email, or phone number), you may request its export, correction, or deletion by contacting us via email.
Right to Data Portability
For personal data that you have directly provided to us (e.g., through a contact form), you have the right to receive it in a standard machine-readable format (CSV, JSON) and transfer it to another data controller.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and serve personalized advertisements. Our use of cookies is managed through CookieYes, which ensures compliance with GDPR requirements.
Google Analytics and Google Ads
We use Google Analytics to collect information about how visitors use our website. This information helps us improve our website’s functionality and user experience. Google Analytics collects data such as your IP address, browser type, and pages visited. For more details, please visit Google’s Privacy Policy.
We also use Google Ads to display personalized advertisements. Google Ads may collect data through cookies and similar technologies. You can manage your ad preferences through Google’s Ad Settings.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
E-mail: surbeklj@gmail.com
Phone: +385 (0)91 212 3304